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The reception is open every day from 7 a.m. until around midday. In the evening our reception keeps unattended. At all other times you can reach us by phone on +41 (0)27 922 95 95 and in your room by pushing the "reception button" on the télephone!
In case of emergency please call the Reception or push the emergency button on your room-telefon. You will be connected directly with the Emergency service
24-h Check In
Should you be travelling at a time when the reception is unmanned, no problem! You can always use the internal telephone situated on the right-hand side of the hotel entrance. We will help you. New we have a "24h Self Check-In" Automat at your disposal. You can check-in and pay there. The automat delivers you with your personal accesscard. If you don't want to pay by credit card please contact us. We'll arrange, that you can get your accesscard by the automat without paying. So you can settle your account as usual on the next morning at the reception.
We provide breakfast from 7.00 am until 11 am during the week and from 7.30 am until 9.30 am at the weekend at the 4th floor in our Stockalper-Suite! Serve and help yourself...or the breakfast we will charge CHF 13.00 per person.
From November 13th 2017 till at the beginning of March 2018 - except from Dezember 23th till January 6th 2018 - we don't serve breakfast!
In every room you will find a water cooker as well as a small choice of the and coffee for free use.
Refrigerator and microwave
A guest refrigerator, a microwave oven and other dining and drinking utensils are available in the lounge next to the reception. Prepare your own snack and enjoy it in our beautiful, secluded garden.
For organisational reasons, we ask our guests whenever possible to settle their bills the previous evening. Many thanks for your understanding! Check-out time is 11 a.m.
Your dogs are always welcome at out hotel. We only ask that you make sure they do not disturb other guests. Your pets will not be allowed in the breakfast room. The daily hotel rate for each dog (without food) is CHF.15.00.
Parking for Guests‘cars
Our hotel provides limited free parking both at the rear and nearby the hotel, all marked in yellow. An underground pay-garage with very modest charges belonging to the municipality of Brig-Glis is to be found at a short distance from the hotel.
The hotel is equipped with a Wi-Fi Internet hotspot. The acutal WiFi Acces Code you'll find at the reception. Please note that when the hotel is fully occupied the network can become slower than at other times. On the 4th floor of the hotel we provide an Internet Corner for our guests’ use.
Means of Payment
As well as cash payments in Swiss Francs and Euros, we accept the following cards: VISA, MasterCard, Maestro, Postcard and American Express. Should funds be insufficient, we always have work in the washrooms, washing up and in the gardens to do....
Our cosy garden is 24 hours open for you! Enjoy a beer in front of the imposing Stockalper-Castle.
Please enquire at the reception desk for all information requirements. In order to help you further, we can supply a number of brochures, catalogues and tips for your excursions in the Wallis region.
We ask you not to smoke in the rooms, breakfast room, and recreation lounge and in the hotel reception area. You may smoke on the small balcony at the end of the corridor on each floor as well as on the balcony of your room. You may also smoke in the hotel gardens.
Outside opening hours, you can access the hotel using your personal key card at the electric entry door. When leaving the hotel, please use the button situated to the left of the sliding door to open the door.
When leaving the hotel, please leave your access key on the reception desk.
In case of Fire
The hotel is equipped with an automatic fire-alarm system. The fire services are automatically alerted in case of an outbreak of fire. Please make yourself aware of the escape routes to take as indicated on the inner panel of each room door.
For a fee of CHF 25.00 per wash, you can have your dirty laundry washed and ironed. Please enquire at the Reception desk for details.
We supply a child-size bed free of charge for your children.